Business processes define how an enterprise operates and differentiates itself. Increased globalization, greater competition, and stricter regulation drive the need to optimize processes to achieve operational excellence. Competitive advantage lies in the ability to adapt business processes to changing conditions quickly and efficiently.
Business Process Management (BPM) helps transform an enterprise’s customer experience and operations while providing agility and flexibility by automating and optimizing end-to-end business processes, enabling straight-through processing through business rules management and orchestrating business processes and services by leveraging cutting-edge technologies such as Application Testing Services (EAI), Enterprise Service Bus (ESB) and Service Oriented Architecture (SOA). BPM provides a compelling value proposition to customers by dramatically reducing process cycle times, improving productivity, enabling real-time process visibility and control through Business Activity Monitoring (BAM) and reducing overall operational costs while increasing customer satisfaction.
